Hello again everyone and welcome to my ongoing series "The Support Outsider", a look into VMware from the point of view of an outsider (me), Intern Moses Masih.
Last week I was talking about buying VMware products and discussed some features of the Products and Downloads section in My VMware. This week I thought I'd briefly explore the Get Support section of My VMware and share with you some useful, related Knowledge Base articles. In the Get Support section you will find quick answers to common questions and you may also file Support Requests here.
Once you are logged into My VMware go to support and click on Get Support (If for whatever reason you have created a profile and logging into My VMware is failing check out Logging in to My VMware fails (2014050)). There are three options when selecting your issue category:
From the drop-down menu in these options you can select the issue you are facing. Depending on your choice you are then provided a list of relevant Knowledge Base articles that might help in quickly solving your issue. These articles are specifically chosen to address our most frequent inquiries. If the displayed articles do not help, you may continue the process of filing your request by clicking on the continue button on the bottom of the page. From there you fill out the support request information on the following page and send the request.
If you haven’t filed a support request before using My VMware I would recommend reading Filing a Support Request in My VMware (2006985). This KB has helpful embedded videos that demonstrate the procedures for filing your request for the different issue categories.
Be sure to come back next week to check on my adventures as I go exploring the world of virtualization. Thanks for your time.